SkyExch Privacy Policy 2026: How We Handle Your Data

Because accounts are opened through an agent or our support team, the information we hold is fairly limited. We receive the contact details you share when requesting an ID, such as a name and a WhatsApp or Telegram handle. We hold your account ID, your password in protected form, and records of how you use the platform, including bets placed, games opened and session activity. Payment-related details, such as the UPI, bank or wallet reference used for a transaction, are recorded for reconciliation. When you ask for a withdrawal, we may also collect identity documents under our verification checks. We do not set out to collect more than we need.

We use your data to run your account and nothing beyond what is reasonably tied to that. That means issuing and securing your login, processing deposits and withdrawals, settling bets, answering your questions and keeping the service stable. We also use it to spot unusual behaviour, prevent fraud and meet our legal obligations around identity checks. Where it helps us improve the platform, we look at usage in aggregated form. We do not sell your personal information, and we do not use it to profile you for third-party advertising.

We rely on a small set of lawful grounds. Most processing is needed to carry out the service you asked for, namely operating your account and handling your funds. Some processing is required by law, for example verifying identity before a withdrawal. Other processing rests on our legitimate interests, such as protecting accounts from misuse and keeping the platform secure, and we weigh those interests against your rights each time. Where we depend on your consent, for instance for optional communications, you can withdraw it whenever you like without affecting the account itself.

We share data only where there is a clear purpose. Payment partners and the channels used for UPI, bank transfers, Paytm, PhonePe, Google Pay or USDT see the details needed to complete a transaction. Our game suppliers, including Evolution Gaming, Ezugi, Betgames.tv, Pragmatic Play, Spribe and Betfair Exchange, receive the technical information required to deliver their games. Because accounts are managed through an agent network, the agent connected to your ID can see account activity relevant to servicing you. We may disclose information where a lawful request or a legal duty requires it. We do not hand data to marketers.

We keep personal information only for as long as it serves the purpose it was collected for, plus any period the law expects us to retain records. Account and transaction records are held while your account is active and for a reasonable time afterwards so that disputes, audits and compliance checks can be handled. Identity documents gathered for withdrawal verification are retained for the duration needed to meet those checks. When data is no longer required, we delete it or strip it of anything that could identify you.

Depending on where you live, you may have the right to ask what we hold about you, to have inaccurate details corrected, to have information erased, to limit or object to certain processing, and to receive a copy of your data in a portable form. You can also withdraw any consent you have given. We will respond within a reasonable timeframe and may need to confirm your identity first. Some requests may be limited where we are legally obliged to keep specific records, and we will tell you if that applies.

Our platform uses SSL encryption to protect data as it travels between your device and our servers. Access to your account is controlled by your ID and password, and we ask you to change the password issued to you at first login and to keep it private. Identity checks on withdrawals add a further safeguard against unauthorised cash-outs. No online service can promise absolute security, so we encourage you to use a strong, unique password, avoid shared devices and contact support promptly if you suspect misuse of your account.

We use a small number of cookies and comparable tools to keep you signed in, remember basic preferences and understand how the site performs. Some are essential for the service to work, while others help us measure usage in general terms. You can manage or clear cookies through your browser settings, though blocking essential ones may stop parts of the site from working. For the full list of what we use and how to control it, please see our separate cookie policy.

Privacy questions and rights requests are handled by our data protection contact, reachable through the support team on WhatsApp or Telegram, which is available around the clock. Please say clearly that your message is a privacy request and include your account ID so we can locate your records. We may ask for proof of identity before acting on it. Gambling should stay enjoyable and within your means; if it stops feeling that way, tell us and we will help you with account controls or point you toward independent support.

We may update this policy from time to time as our service, our partners or the law change. When we make a meaningful change, we will update the text on this page and revise the date so you can see what is current. We encourage you to look back at it occasionally. Continuing to use your account after an update means you accept the revised version, and if you disagree with a change, you are free to stop using the service and ask us to close your account.